Can I shop without singing up?

Yes, you can shop without being a member.

How can I order?

You can order from the site or by calling us at 05530717010.

How can I get information about the order?

For any questions regarding your order, you can contact us at iletisim@evlaistanbul.com or 05530717010.

Can I add products to my order?

It is not possible to add to your existing order. However, you can create a new order.

Can you gift wrap my order and can I add a gift note?

In accordance with our sustainability policy, we do not do gift wrapping. Evla's shipping boxes are as beautiful as gift wrap.

Is gift wrapping free?

In accordance with our sustainability policy, we do not do gift wrapping. Evla's shipping boxes are as beautiful as gift wrap.

Can I order from abroad?

No, for now we only accept domestic orders.

What does it mean to send the order in parts and why is it done?

If the product for your order is not currently in stock, we will ship some of the products in your cart to avoid inconvenience to you.

How can I use a gift voucher and/or gift card in my order?

You can use it by entering the code for the gift voucher and/or gift card in the campaign code field on the payment screen.

Are the products original?

Yes, all products in Evla are original.

Do the products have a warranty?

All products are under warranty. However, there is no guarantee of effectiveness of the products.

What is the expiration date of the products?

Before sending each product, the expiration dates of the product are re-checked by the Evla team. Therefore, it is not possible for the expired product to reach you.

What are the return conditions? We accept returns for the products you purchase within the legal period, provided that the packaging is not opened. You can return unpackaged products if there are signs of deterioration (texture, odor, etc.).

How can I access my invoice?

Your invoice will be sent to the e-mail address you created with your order. If you cannot access your invoice, you can notify us at iletisim@evlaistanbul.com . **

What payment options are available?

You can use credit cards from all banks to make payments. You can also benefit from money transfer, EFT or payment at the door options.

Can I pay by EFT/Money Transfer?

Yes, you can pay by EFT or money transfer.

*Why is my order waiting for payment?

Is there an installment option for purchases?

Can I exchange the product?

The product/invoice arrived incorrectly, what should I do?* If you think your product or invoice is incorrect, you can contact us at iletisim@evlaistanbul.com or by phone at 05530717010. **

Can I change my shipping address?

If you think the delivery address is incorrect, you can contact us at iletisim@evlaistanbul.com or by phone at 05530717010.

How can I know that my order has been confirmed? An e-mail will be sent to you when your order is confirmed.

What credit cards do you accept?

You can use credit cards from all banks at Evla.

Is there a payment option at the door? Yes. You can make your payment at the door, in cash or by credit card.

Is it safe to shop with credit card on your website? We use iyzico infrastructure on our site. Therefore, you can use your credit card safely.

Which cargo companies do you work with? We ship with Aras and MNG cargo companies.

Can I choose a cargo company? Yes, you can choose shipping during the ordering phase.

What is the shipping fee? You can view the shipping fee at the order stage.

Can I come and pick up my order? Unfortunately no.

How long does it take to ship the products? Orders placed until 15.00 will be shipped on the same day.

What do you do if the product I ordered is not in stock? Even though our stocks are always up to date at Evla, if you accidentally ordered a product that is out of stock, we will try to supply the products for your order as soon as possible. However, if the product is not available in the market, we will refund you in the same way you paid.

What should I do if I decide not to receive the product I ordered?

If you have given up on your order, you can contact us at iletisim@evlaistanbul.com or by phone at 05530717010.

What should I do if my order is delivered incomplete, incorrect or damaged? If you think there is something wrong with your shipment, you can contact us at iletisim@evlaistanbul.com or by phone at 05530717010.

The product I purchased is defective or broken, what should I do? If you think there is something wrong with your shipment, first take a photo of the products in the shipment. Then you can contact us at iletisim@evlaistanbul.com or by phone at 05530717010.

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